Contact
Shipping + Returns
How long will it take to get my item?
Shipping from our Ontario, Canada warehouse takes approximately 2-14 business days depending on where you live.
Front door or lobby delivery available.
Contact us for international shipping.
How will my furniture arrive?
Your furniture will arrive flat packed, this makes transporting much more efficient, we list all the box sizes for each piece so you are guaranteed to know if it will fit in your elevator or through a tight doorway.
Can my item be returned?
We want you to love your purchase, but if you’re not completely smitten, you have 14 days from when you receive your item to send it back.
TWO-STEP RETURN PROCESS:
1. Get in touch: Email us at service@frankolsenfurniture.ca or call us toll-free at 1-888-565-6080. We’ll happily provide you with all the instructions you need to return your item.
2. Pack It Up, Send It Back. Pack the items back in their original boxes and ship them back at your own expense. Rest assured, as soon as we receive everything, we’ll issue your refund.
FAQs
Do you have a Trade program?
From stunning residences to hospitality projects, corporate offices, event spaces and more, we’re here to help bring your projects to life and make your work easier with exclusive benefits.
Trade Program members enjoy bulk discounts and a dedicated fulfillment team. We can also facilitate installation teams globally. Please email us to apply.
How do I put my furniture together?
It's easy! Amanda Aerin X Frank Olsen Furniture is smartly designed so it's nice + simple. You'll find your instructions on a QR code inside + you only need a screwdriver, no other tools needed! Trust us!
What About Safety for Kids?
Each piece includes an anti tip feature that must be securely bolted to the wall.
Will my internet router/tv box still work when it is in my TV Unit?
The TV units has an (optional) intelligent eye remote control allowing up to six pieces of AV equipment to be operated with the doors closed.
Do your TV Cabinets have cable holes?
Yes, and they are super handy! All of our TV Cabinets come with a cable holes, meaning you can keep extension cables + messy wires all neatly hidden away.
Can I order a custom sized piece?
We are currently offering the products we have available on our website. However, we do offer customization capabilities for large commercial orders. Need a custom colour, style or accessory to meet you hotel, restaurant or office brand standards? Contact us, we can help.
Who should I contact with trade related inquiries?
Please contact us for trade related inquiries.
Email service@frankolsenfurniture.ca or call our toll free number at 1-888-565-6080.
Questions?
Email service@frankolsenfurniture.ca or call our toll free number at 1-888-565-6080.